Crises have many causes: Natural catastrophes and accidents usually happen unpredictably and are not anyone’s fault. Criminality, strikes, product recalls or attacks from hackers are often caused by a lack of preventive measures, if not sheer misconduct. Sometimes, awkward statements or dispersed half-truths are enough to cause a crisis and get the company in hot water. In this case, crises can quickly bring about massive damage for a single person, the management, or an entire company. And poor crisis management or false crisis communication can not only damage one’s reputation but destroy it permanently. Therefore, acute situations in particular call for experienced crisis communication professionals who know what to do and what to say. In the times of 24-7 communication channels, especially social media, time has become a central factor. We are available round the clock to companies in crisis as a sparring partner, and if needed for the short term, as a spokesperson.
Five Topics in Using Change Communications
We coordinate the communication departments of those involved, and act as a communications director, internally and towards the outside.
We supervise companies in public offerings and capital increases and support them in consistently maintaining relations with crucial dialogue groups.
We pursue a unified approach and support our clients in all issues of internal and external communication, including corporate identity, corporate culture, corporate design and corporate behaviour.
We support companies through professional publicity work before, during and after legal disputes.
We support companies by positioning their messages and interests accurately with political decision-makers.